Ancillary Services Representative

HealthTrust, Inc. provides high quality, cost-effective employee benefit products and services for public employers and employees in New Hampshire.

RECRUITMENT FOR: ANCILLARY SERVICES REPRESENTATIVE

HealthTrust seeks an enthusiastic, service-oriented team player to effectively process, investigate and adjudicate Short-Term Disability claims. This position is also responsible for resolving complex inquiries from Members and participants with a Flexible Spending Account (FSA) and/or a Health Reimbursement Arrangement (HRA) as well as processing enrollment, payroll, and other duties related to FSA and HRA administration. Other administrative duties are also a part of the position. This is a highly responsible position which requires attention to detail, critical thinking, and a detailed knowledge of:

• Short-term disability eligibility, claims rules and procedures,
• FSA and HRA plan administration rules and internal processes
• HealthTrust benefits (including medical, dental, life insurance, disability insurance) enrollment policies and billing processes, and
• Various applicable government regulations

Core responsibilities include:

• Adjudicating short-term disability claims through thorough investigations and documenting detailed claims evaluations including the basis for payment in comprehensive electronic notes.
• Responding to inquiries from Members, claimants, and internal staff relating to short-term disability claims.
• Responding to FSA and HRA telephonic and email inquiries from plan participants, Member Groups and internal staff regarding eligibility, claim receipts, claim status, claim processing issues and account balances.
• Enrolling or re-enrolling participants in the flexible benefits software, ensuring validity of information.
• Responding to and resolving telephone and email inquiries from Enrollees and Member Groups relating to enrollment, plan benefits, services, claims, and wellness programs for various employee benefits offered by HealthTrust.

If you enjoy providing exemplary customer service through accurate and timely benefits administration and resolving customer inquiries in an organization that truly values exceptional service, this could be your next ideal role. In addition to competitive salaries, HealthTrust provides a family-friendly work environment and offers excellent benefits including health, dental, and vision plans; life insurance; short-term and long-term disability insurance; a defined benefit pension plan and a deferred compensation plan; flexible spending accounts; and an on-site fitness center.

Qualifications:  Possession of an Associate’s degree is preferred, ideally with course work in information processing, mathematics, insurance, or a similar field. Prior work experience of at least two years in a responsible customer service position handling complex, escalated inquiries, preferably in the field of health insurance, enrollment or claims processing, or information processing is required. The position requires a high level of initiative, critical thinking, and organizational abilities. The ability to communicate effectively both in writing and orally is essential. Proficiency in Microsoft Office products, in particular Word, Outlook, and Excel is also required. In lieu of the above, any equivalent combination of training and experience that provides the above referenced knowledge, abilities, and skills may be considered at the discretion of HealthTrust.

This position is classified as hourly (non-exempt). To apply, email a résumé with cover letter to: hr2@healthtrustnh.org or mail to:  Human Resources Coordinator, HealthTrust, PO Box 617, Concord, NH 03302-0617.                                       EOE

In addition to competitive salaries, HealthTrust provides a family-friendly work environment and offers excellent benefits including health, dental, and vision plans; life insurance; short-term and long-term disability insurance; a defined benefit pension plan and a deferred compensation plan; flexible spending accounts; and an on-site fitness center.

Closing Date: July 8, 2020

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