Enrollment Representative

HealthTrust, Inc. provides high quality, cost-effective employee benefit products and services for public employers and employees in New Hampshire.

RECRUITMENT FOR:  ENROLLMENT REPRESENTATIVE

HealthTrust seeks an enthusiastic, service-oriented, detail-focused team player to effectively process employee benefits enrollment requests and related customer service inquiries for Enrollees of HealthTrust Member Groups. This is a highly responsible, independent position that requires detailed knowledge of:

• HealthTrust benefit plans (including health, dental, life insurance, and disability insurance) and programs
• HealthTrust enrollment and eligibility rules and guidelines
• The enrollment and billing system platform used by HealthTrust
• Eligibility file transmission (electronic data interchange) process with various vendors
• Various government regulations and laws impacting health coverage eligibility

Core responsibilities include:

• Apply detailed knowledge of enrollment and eligibility rules in order to critically review and screen employee benefit enrollment request forms, self-service transactions, and/or electronic files for accuracy and completeness, and process enrollment information within the HealthTrust enrollment and billing system platform.
• Apply applicable underwriting regulations, federal and state laws, and specific Group policy guidelines when processing enrollment requests.
• Analyze various audit reports to ensure HealthTrust records are accurate and that correct data is electronically transmitted to vendors.
• Assist staff as a subject matter expert with questions relative to enrollment and eligibility from Enrollees, Group Benefits Administrators, and vendors.
• Promptly respond to urgent eligibility-related issues from vendors and staff, and communicate effectively with Groups regarding enrollment requests both in writing and verbally.

If you enjoy working in a fast-paced environment, and applying your critical thinking skills in an organization that truly values exceptional service, this could be your next ideal role. In addition to competitive salaries, HealthTrust provides a family-friendly work environment and offers excellent benefits including health, dental, and vision plans; life insurance; short-term and long-term disability insurance; a defined benefit pension plan and a deferred compensation plan; flexible spending accounts; and an on-site fitness center.

Qualifications:  Possession of an Associate’s degree is preferred, ideally with course work in information processing, mathematics, insurance, or a similar field.  Prior work experience of at least two years in responsible customer service or enrollment work preferably in the field of health insurance, claims processing or information processing is required.  The employee must also demonstrate proficiency in computerized data entry and word processing. Possession of additional education or specialized courses/training in insurance, underwriting, or information processing is highly desired.  The position requires a high level of initiative, attention to detail, critical thinking, and organizational abilities.

In lieu of the above, any equivalent combination of training and experience that provides the above referenced knowledge, abilities, and skills may be considered at the discretion of HealthTrust.

This position is classified as hourly (non-exempt). To apply, email a résumé with cover letter to: hr2@healthtrustnh.org

EOE

9/22/2021

Closing Date: November 29, 2021

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