Enrollee Services Representative

HealthTrust, a well-established member driven organization, seeks a service-oriented, detail-focused team player. As an Enrollee Services Representative, you will effectively resolve complex inquiries from Members, individual enrollees and retirees related to enrollment, eligibility, benefits, claims, and billing services offered by HealthTrust. This is a highly responsible telephonic and email customer service position which requires detailed knowledge of:

• HealthTrust benefits (including health, dental, life insurance, disability insurance, HRA FSA), enrollment policies and billing processes,
• programs and services offered by HealthTrust,
• employee and retiree eligibility rules and health coverage benefits, and
• various applicable government regulations.

Core responsibilities include:

• Responding to and resolving telephone and email inquiries from Enrollees and Member Groups relating to enrollment, plan benefits, services, claims, and wellness programs for various employee benefit programs offered by HealthTrust.
• Explaining HealthTrust’s various employee benefit programs and options to Enrollees and Member Groups.
• Assisting Enrollees with resolving claims processing inquiries, working with insurance carriers and health care providers.
• Completing detailed, concise, and accurate documentation of inquiries in a call tracking database.

If you enjoy providing exemplary customer service, maintaining positive customer relations, and resolving customer inquiries in an organization that truly values exceptional service, this could be your next ideal role. In addition to competitive salaries, HealthTrust provides a family-friendly work environment and offers excellent benefits including health, dental, and vision plans; life insurance; short-term and long-term disability insurance; a defined benefit pension plan and a deferred compensation plan; flexible spending accounts; and an on-site fitness center.

Qualifications:  Possession of an Associate’s degree is preferred, ideally with course work in information processing, mathematics, insurance, or a similar field. Prior work experience of at least two years in a responsible customer service position handling complex, escalated inquiries, preferably in the field of health insurance, enrollment or claims processing, or information processing is required. The position requires a high level of initiative, critical thinking, and organizational abilities. The ability to communicate effectively both in writing and orally is essential. Expertise in Microsoft Office products, in particular Word and Excel is also required.

In lieu of the above, any equivalent combination of training and experience that provides the above referenced knowledge, abilities, and skills may be considered at the discretion of HealthTrust.

This position is classified as hourly (non-exempt). To apply, email a résumé with cover letter to: hr2@healthtrustnh.org or mail to:  Human Resources Coordinator, HealthTrust, PO Box 617, Concord, NH 03302-0617.

EOE

In addition to competitive salaries, HealthTrust provides a family-friendly work environment and offers excellent benefits including health, dental, and vision plans; life insurance; short-term and long-term disability insurance; a defined benefit pension plan and a deferred compensation plan; flexible spending accounts; and an on-site fitness center.

Closing Date: April 23, 2018

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