Login Assistance

To Reset Your Password

Enter your email address below and click "Reset Password." If we have your email address on file linked to your account, you will receive a password reset link in an email within a few minutes.

Notes for Enrollees
Creating a New Account:

Beginning January 1, 2015, to access features behind the HealthTrust secure login, you must create a new, secure HealthTrust account. You qualify for a HealthTrust account if you are an enrollee, spouse or dependent child age 18 or older, with HealthTrust medical coverage. To create a new account, simply visit the New User page and follow the prompts for creating a new account.

Forgotten Password:

If you have forgotten your Password, enter your Login ID in the box above and press "Reset Password." A Password reset link and instructions will be sent to the e-mail address HealthTrust has on file for you.

Additional Questions?

If you have questions about your HealthTrust account, please contact HealthTrust at 800.527.5001 or via email at

Notes for Administrators
How to Log In:

Previously, you should have received an email from HealthTrust Enrollee Services with an activation link. You will need to click on the activation link supplied in that email and then set your password in order to access the secure portal.

Going forward, you will log into the HealthTrust Secure Member Portal with your email address and the Password you set. If you did not receive an email with the activation link, please call HealthTrust Enrollee Services at 800.527.5001 or email to make sure we have your current email address to send you the activation email.

If you do not have a Password:

You may call our Enrollee Services Department at 800.527.5001 to become a secure portal user. You will be asked to provide us with some basic work-related information. Please be advised that for security reasons, an email address will be requested; it must be an address used for your job only, and not for personal or family use.

Who Can Use the Secure Member Portal?

The Secure Member Portal is available to designated key contacts of HealthTrust member groups, e.g., benefits administrators, finance directors, town managers and superintendents. (Each type of contact will be given access to information relevant to their specific role and/or needs.)